During this 11-month initiative, workshops discussing pluralism and transitional justice, training for central government administrators, and empathy building engagements were implemented. Participants were given theoretical and practical knowledge on pluralism, transitional justice, psychosocial support, active listening, nonviolent communication, the OMP Act, and the assimilation of all these concepts to real life situations. Additionally, participants were taught to adopt diplomacy when handling all cases. Facilitated by the Canada Fund for Local Initiatives (CLFI), training programmes were held in Batticaloa, Colombo, Jaffna, Matara, and Mannar.

The training programmes in CapT hope to change the perception of the OMP service delivery cycle. Engaging with affected families and OMP staff has shown that commitment by top leadership, psychosocial support, improved coordination with related departments, uniform procedures and practices, and building trust have the potential for positive change.