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Friday, 07 May 2021 14:58

Promoting Efficient Public Service Delivery

Four focus group discussions were conducted with the public and state officials in Matara and Batticaloa under NPC’s project Sustaining Peace Through Pluralism and Inclusive Service Delivery.
The project, conducted in partnership with the Jaffna, Sabaragamuwa, Ruhuna and Eastern Universities, is to set up certificate courses on pluralism and inclusive service delivery for local level state officials.

The needs in the four districts in which the universities are located will be identified for course content development by consulting with District and Divisional Secretariat officers, Grama Niladhari officials and local government authorities. The discussions are being used to gather data and find gaps in the inclusive service delivery process. Government officials gave their feedback on a curriculum for the certificate course.